Shipping & Delivery Policy

  1. Processing Time:
  • Orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.
  • Please double-check your shipping address. We will not be responsible for orders shipped to incorrect addresses.
  1. Shipping Rates:
  • Shipping charges are calculated based on the weight of your order and the destination.
  • Free shipping is available for orders over a specified amount. Check our promotions for details.
  1. Shipping Methods:
  • We offer standard and expedited shipping options.
  • Standard shipping usually takes 3-7 business days or more depending on the destination, while expedited shipping takes 1-2 business days.
  1. International Shipping: NO
  • We ship internationally. Shipping rates and delivery times vary based on the destination.
  • You can simply contact ask in any of our social medias.
  • International customers are responsible for any customs duties or taxes imposed by their country.
  1. Order Tracking:
  • Once your order is shipped, you will receive a tracking number via email.
  • Use the tracking number to monitor your package's journey to your doorstep.
  1. Delays:
  • We strive to deliver your order promptly, but unforeseen circumstances may cause delays.
  • If there's a significant delay, we will notify you via email.
  1. Lost or Damaged Items:
  • In the rare event of lost or damaged items during shipping, please contact us within 3 days of receiving your order.
  • Provide Video & photos of the damaged items and packaging for our investigation.
  1. Returns Due to Shipping Issues:
  • If your order is returned to us due to an incorrect address or delivery failure, we will contact you for an alternative address.
  • Additional shipping charges may apply for reshipment

Thank you for choosing HRTPH